“If your brand is in a B2C vertical, reserving a Twitter handle is probably all that’s required to start generating a few negative customer service comments pointed directly at you. Very few brands do a stellar job of traditional customer service, but many brands have started jumping on the social media bandwagon to reduce costs.” How to Get Actionable Insights From Social Media Measurement and Monitoring Tools – Search Engine Watch (SEW).
- air guitar man having a blast at Rough Trade Record on record store day #recordstore #RecordStoreDay #rsd2017… twitter.com/i/web/status/8… 2 days ago
- One of the best outdoor pub experiences in London. The Faltering Fullback thefullback.co.uk 6 days ago
- Social value in commissioning and procurement - Legislation says commissioners must consider the social value... bit.ly/1RrDlId 6 days ago